We make sure all sellers on the platform follow our rules so you can have a worry-free shopping experience.
If you still encountered an unpleasant situation when buying or returning a product from the Marketplace, eMAG quickly comes up with a solution.
We respect the delivery and return deadline
We ensure that the delivery or return date promised by the seller is respected.
You get your money back on the spot
If you don’t receive the products on time and want to cancel the order, you get the money back on the spot through Instant Money Back.
We solve any situation
If you’ve encountered a problem with a product sold by a seller, contact us on chat between 7:00-22:00 and we’ll deal with it quickly, 7 days a week .